![]() If the camera returns to flashing red but never reconnects, set the camera up as a new device.Power cycle the camera by unplugging the power and plugging it back in.Use the same troubleshooting steps any time the status light whenever the status light is flashing unexpectedly. Include your order number and shipping address in addition to any troubleshooting steps you've tried. If your camera is still unresponsive and has a solid red status light after troubleshooting, please contact us here.If the camera works using a different power cable and wall plug, please contact us here. Occasionally we see a defect with the power cable and wall plug. If you are using the power cable and wall plug that came packaged with the camera, please try using a different power cable (micro USB) and wall plug if you have them available.If you are NOT, please switch to the power cable and wall plug that came with the camera to see if this resolves the issue. ![]() Check to see if you are using the power cable and wall plug that came packaged with the camera.Does it happen immediately following a firmware upgrade or was this camera's firmware upgraded recently? If this sounds like the case and you have a MicroSD card handy for troubleshooting, try flashing firmware by following the instructions in this link: Firmware Flashing Instructions.There are a few reasons why the light status might remain red. In this article, we'll look at the different light indications and how to troubleshoot them. The LED status on the front of your Wyze Cam v3 can be used to track down connection issues. ![]()
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